Version of 26.10.2026
Public offer
Terms of service for arranging pet relocation
1. General provisions
1.1. This document is a public offer of [Full legal name of the company], trade licence No. [number], address: [address], Dubai, UAE (hereinafter the Contractor, LIL Pets), and sets out the terms of the agreement for services arranging the relocation of pets (hereinafter the Agreement).
1.2. The Agreement is concluded with any legally capable individual or legal entity (hereinafter the Customer) that accepts the terms of this offer as set out in section 3.
1.3. Definitions:
— Pet: the Customer's pet whose transport is arranged under the Agreement;
— Services: consultations, document preparation, route planning, bookings, preparation for travel, escort, meeting and delivery of the Pet, and other services specified in the Order;
— Order: the list of Services, route, timeline and price agreed by the parties in correspondence, in a messenger, by email or in a separate document;
— Website: the Contractor's website lilpets.ae.
2. Subject of the Agreement
2.1. The Contractor undertakes to provide the Services to the Customer to the extent specified in the Order, and the Customer undertakes to accept and pay for them.
2.2. The Contractor arranges the transport and works together with third parties: airlines, carriers, veterinary clinics and government authorities. The Contractor is not an air carrier. The terms of air transport are determined by the rules of the relevant airline.
3. Acceptance of the offer
3.1. Any of the following actions constitutes acceptance of the offer: full or partial payment of the Order; written confirmation of the Order in a messenger or by email.
3.2. From the moment of acceptance, the Agreement is deemed concluded on the terms of this offer and the agreed Order. In the event of any discrepancy, the terms of the Order prevail.
4. Procedure for providing the Services
4.1. The Customer submits a request via the Website, by phone, by email or in a messenger. The Contractor clarifies the details, checks the requirements of the destination country, transit countries and airlines, and proposes a route, timeline and price.
4.2. After acceptance, the Contractor draws up a preparation plan and informs the Customer which actions and documents are required from them and by when.
4.3. The Contractor keeps the Customer informed about the progress of the Services and, if provided for in the Order, sends photo and video reports.
4.4. The Services are deemed rendered once the Pet has been handed over to the recipient specified by the Customer, or once the last stage provided for in the Order has been completed. If the Customer does not send a written claim within 3 days thereafter, the Services are deemed accepted.
5. Price and payment
5.1. The price of the Services is specified in the Order. Prices on the Website and calculator results are for information only and are not final.
5.2. The price is stated and paid in US dollars unless the parties have agreed on another currency. Payment is made by the methods specified by the Contractor; payment details are given in the invoice.
5.3. Unless otherwise provided in the Order, the Customer pays an advance of 50% of the price upon confirming the Order, and the remaining amount no later than 7 days before the departure date.
5.4. Fees and charges of third parties (airlines, government authorities, veterinary clinics) may change through no fault of the Contractor. In this case, the Contractor notifies the Customer before paying them and agrees the new price.
5.5. Bank fees and currency conversion costs are borne by the Customer unless the parties have agreed otherwise.
6. Rights and obligations of the parties
6.1. The Contractor undertakes to:
— provide the Services in good faith and within the agreed timeline;
— advise the Customer on the document requirements and preparation of the Pet;
— ensure careful handling of the Pet at the stages for which the Contractor is responsible;
— inform the Customer of circumstances that may affect the timeline or price.
6.2. The Contractor has the right to:
— engage third parties to provide the Services, remaining responsible for their selection;
— suspend the Services if the Customer has missed payment deadlines or has not provided the necessary information and documents;
— refuse the transport if the Pet's condition threatens its life or health, or if transport is impossible under the requirements of the law or the carrier.
6.3. The Customer undertakes to:
— provide complete and accurate information about the Pet, including its health, temperament and behaviour;
— comply in good time with the requirements for vaccinations, treatments, tests and other procedures;
— pay for the Services on time;
— ensure that the recipient meets the Pet at the agreed time and place.
7. Requirements for the Pet and documents
7.1. The requirements for the import and transport of animals are set by the countries of departure, transit and arrival, as well as by airlines. The Contractor checks them as of the date of the consultation; however, they may change without prior notice.
7.2. The Customer is responsible for the accuracy of the information and the authenticity of the documents they provide. The consequences of inaccurate information, including refusal of transport, quarantine or return of the Pet, are borne by the Customer.
8. Cancellation, rescheduling and refunds
8.1. The Customer may withdraw from the Agreement at any time by notifying the Contractor in writing. In this case, the Customer pays for the Services actually rendered and the expenses incurred by the Contractor up to the time of withdrawal, including non-refundable third-party fees. The remainder of the advance payment is refunded within 14 business days.
8.2. Rescheduling at the Customer's initiative is possible by agreement of the parties. Any additional costs related to rescheduling are paid by the Customer.
8.3. If the Services cannot be provided through the fault of the Contractor, the Contractor refunds the Customer for the Services not rendered within 14 business days.
8.4. Refunds are made by the same method as the payment, unless the parties have agreed otherwise.
9. Liability
9.1. The parties are liable for non-performance or improper performance of the Agreement in accordance with the laws of the UAE.
9.2. The Contractor is not liable for:
— delays, cancellations or changes of flights, or decisions of airlines, veterinary, customs and other government authorities;
— changes to animal import requirements that took effect after the consultation;
— the consequences of hidden illnesses or characteristics of the Pet that the Customer did not disclose;
— the Pet's natural stress related to travel, provided the Contractor has complied with the requirements for transport conditions.
9.3. The Contractor's liability is limited to the price of the Services under the relevant Order, except in cases of intent or gross negligence on the part of the Contractor.
10. Force majeure
The parties are released from liability for non-performance of obligations caused by force majeure: natural disasters, epidemics, military action, decisions of the authorities, closure of borders or airspace, mass flight cancellations. The deadlines for performing obligations are postponed for the duration of such circumstances.
11. Personal data
The Contractor processes the Customer's personal data in accordance with the Privacy Policy published on the Website. By accepting this offer, the Customer confirms their consent to the processing of their data and its transfer to third parties involved in providing the Services, including outside the UAE.
12. Dispute resolution
12.1. The Agreement is governed by the laws of the United Arab Emirates and the Emirate of Dubai.
12.2. The parties seek to settle disputes through negotiation. Claims are sent to info@lilpets.ae; the response time is 10 business days. If a dispute is not settled, it is referred to the competent court of the Emirate of Dubai.
13. Term and amendment of the offer
13.1. This offer is valid from the moment it is published on the Website until it is withdrawn.
13.2. The Contractor may amend this offer. Amendments do not apply to Orders accepted before the new version was published, unless the parties have agreed otherwise.
14. Contractor's details
[Full legal name of the company]
Trade licence No. [number], Dubai, UAE
Address: [address]
Email: info@lilpets.ae
Phone and WhatsApp: +971 58 694 4342
Telegram: @lilpets_relocation
1.1. This document is a public offer of [Full legal name of the company], trade licence No. [number], address: [address], Dubai, UAE (hereinafter the Contractor, LIL Pets), and sets out the terms of the agreement for services arranging the relocation of pets (hereinafter the Agreement).
1.2. The Agreement is concluded with any legally capable individual or legal entity (hereinafter the Customer) that accepts the terms of this offer as set out in section 3.
1.3. Definitions:
— Pet: the Customer's pet whose transport is arranged under the Agreement;
— Services: consultations, document preparation, route planning, bookings, preparation for travel, escort, meeting and delivery of the Pet, and other services specified in the Order;
— Order: the list of Services, route, timeline and price agreed by the parties in correspondence, in a messenger, by email or in a separate document;
— Website: the Contractor's website lilpets.ae.
2. Subject of the Agreement
2.1. The Contractor undertakes to provide the Services to the Customer to the extent specified in the Order, and the Customer undertakes to accept and pay for them.
2.2. The Contractor arranges the transport and works together with third parties: airlines, carriers, veterinary clinics and government authorities. The Contractor is not an air carrier. The terms of air transport are determined by the rules of the relevant airline.
3. Acceptance of the offer
3.1. Any of the following actions constitutes acceptance of the offer: full or partial payment of the Order; written confirmation of the Order in a messenger or by email.
3.2. From the moment of acceptance, the Agreement is deemed concluded on the terms of this offer and the agreed Order. In the event of any discrepancy, the terms of the Order prevail.
4. Procedure for providing the Services
4.1. The Customer submits a request via the Website, by phone, by email or in a messenger. The Contractor clarifies the details, checks the requirements of the destination country, transit countries and airlines, and proposes a route, timeline and price.
4.2. After acceptance, the Contractor draws up a preparation plan and informs the Customer which actions and documents are required from them and by when.
4.3. The Contractor keeps the Customer informed about the progress of the Services and, if provided for in the Order, sends photo and video reports.
4.4. The Services are deemed rendered once the Pet has been handed over to the recipient specified by the Customer, or once the last stage provided for in the Order has been completed. If the Customer does not send a written claim within 3 days thereafter, the Services are deemed accepted.
5. Price and payment
5.1. The price of the Services is specified in the Order. Prices on the Website and calculator results are for information only and are not final.
5.2. The price is stated and paid in US dollars unless the parties have agreed on another currency. Payment is made by the methods specified by the Contractor; payment details are given in the invoice.
5.3. Unless otherwise provided in the Order, the Customer pays an advance of 50% of the price upon confirming the Order, and the remaining amount no later than 7 days before the departure date.
5.4. Fees and charges of third parties (airlines, government authorities, veterinary clinics) may change through no fault of the Contractor. In this case, the Contractor notifies the Customer before paying them and agrees the new price.
5.5. Bank fees and currency conversion costs are borne by the Customer unless the parties have agreed otherwise.
6. Rights and obligations of the parties
6.1. The Contractor undertakes to:
— provide the Services in good faith and within the agreed timeline;
— advise the Customer on the document requirements and preparation of the Pet;
— ensure careful handling of the Pet at the stages for which the Contractor is responsible;
— inform the Customer of circumstances that may affect the timeline or price.
6.2. The Contractor has the right to:
— engage third parties to provide the Services, remaining responsible for their selection;
— suspend the Services if the Customer has missed payment deadlines or has not provided the necessary information and documents;
— refuse the transport if the Pet's condition threatens its life or health, or if transport is impossible under the requirements of the law or the carrier.
6.3. The Customer undertakes to:
— provide complete and accurate information about the Pet, including its health, temperament and behaviour;
— comply in good time with the requirements for vaccinations, treatments, tests and other procedures;
— pay for the Services on time;
— ensure that the recipient meets the Pet at the agreed time and place.
7. Requirements for the Pet and documents
7.1. The requirements for the import and transport of animals are set by the countries of departure, transit and arrival, as well as by airlines. The Contractor checks them as of the date of the consultation; however, they may change without prior notice.
7.2. The Customer is responsible for the accuracy of the information and the authenticity of the documents they provide. The consequences of inaccurate information, including refusal of transport, quarantine or return of the Pet, are borne by the Customer.
8. Cancellation, rescheduling and refunds
8.1. The Customer may withdraw from the Agreement at any time by notifying the Contractor in writing. In this case, the Customer pays for the Services actually rendered and the expenses incurred by the Contractor up to the time of withdrawal, including non-refundable third-party fees. The remainder of the advance payment is refunded within 14 business days.
8.2. Rescheduling at the Customer's initiative is possible by agreement of the parties. Any additional costs related to rescheduling are paid by the Customer.
8.3. If the Services cannot be provided through the fault of the Contractor, the Contractor refunds the Customer for the Services not rendered within 14 business days.
8.4. Refunds are made by the same method as the payment, unless the parties have agreed otherwise.
9. Liability
9.1. The parties are liable for non-performance or improper performance of the Agreement in accordance with the laws of the UAE.
9.2. The Contractor is not liable for:
— delays, cancellations or changes of flights, or decisions of airlines, veterinary, customs and other government authorities;
— changes to animal import requirements that took effect after the consultation;
— the consequences of hidden illnesses or characteristics of the Pet that the Customer did not disclose;
— the Pet's natural stress related to travel, provided the Contractor has complied with the requirements for transport conditions.
9.3. The Contractor's liability is limited to the price of the Services under the relevant Order, except in cases of intent or gross negligence on the part of the Contractor.
10. Force majeure
The parties are released from liability for non-performance of obligations caused by force majeure: natural disasters, epidemics, military action, decisions of the authorities, closure of borders or airspace, mass flight cancellations. The deadlines for performing obligations are postponed for the duration of such circumstances.
11. Personal data
The Contractor processes the Customer's personal data in accordance with the Privacy Policy published on the Website. By accepting this offer, the Customer confirms their consent to the processing of their data and its transfer to third parties involved in providing the Services, including outside the UAE.
12. Dispute resolution
12.1. The Agreement is governed by the laws of the United Arab Emirates and the Emirate of Dubai.
12.2. The parties seek to settle disputes through negotiation. Claims are sent to info@lilpets.ae; the response time is 10 business days. If a dispute is not settled, it is referred to the competent court of the Emirate of Dubai.
13. Term and amendment of the offer
13.1. This offer is valid from the moment it is published on the Website until it is withdrawn.
13.2. The Contractor may amend this offer. Amendments do not apply to Orders accepted before the new version was published, unless the parties have agreed otherwise.
14. Contractor's details
[Full legal name of the company]
Trade licence No. [number], Dubai, UAE
Address: [address]
Email: info@lilpets.ae
Phone and WhatsApp: +971 58 694 4342
Telegram: @lilpets_relocation
Pet relocation worldwide
[slot] Legal entity name, registration number, licence — to be added after registration
We use cookies
Cookie settings
Essential cookies are always on. You can turn the others on or off.
